The increasing pressure of globalisation on the worldwide market has forced
enterprises to shift their focus from product quality to effectiveness of internal business
processes. The object of interest of this paper is a modern management approach
based on corporate performance evaluation by measuring the performance of internal
processes. The paper aims to prove that the use of modern indicators and the
measurement of internal processes belong among factors that have a direct positive
impact on corporate performance. To reach the aim, empirical primary research was
carried out. The paper focused on research results regarding the use of modern
indicators for the measurement of business processes in Slovak industrial enterprises
from selected branches. The primary quantitative research was conducted using
questionnaires. The research aimed to test the hypothesis stating that enterprises
using modern indicators to measure process performance have been reaching more
positive ROE values, representing a basic indicator of corporate performance.
Dependences among the data selected from the empirical research were analysed
using statistical methods, namely, the chi-squared test, T-test and the correlation
analysis. Based on the statistically processed data, the authors concluded that business
processes are a basic source for the evaluation of corporate performance. Higher ROE
values can be reached using modern process indicators, especially in mass production
enterprises. The paper contributed to the further development of knowledge in
performance management, specifically, process-oriented management.
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