The potentials method for the M/G/1/m queue with customer dropping and hysteretic strategy of the service time change

We propose a method for determining the probabilistic characteristics of the M/G/1/m queueing system with the random dropping of arrivals and distribution of the service time depending on the queue length. Two sets of service modes, with the service time distribution functions F_n (x) and F_n (x) respectively, are used according to the twothreshold hysteretic strategy. The Laplace transforms for the distribution of the number of customers in the system during the busy period and for the distribution function of the length of the busy period are found. The developed algorithm for calculating the stationary characteristics of the system is tested with the help of a simulation model constructed with the assistance of GPSS World tools.