Queueing system M/M/n/(m, V ) with non-identical servers

We investigate multi-server queueing systems with Poisson arrivals, non-identical servers and customers of random volume, under assumption that customer’s service time having an exponential distribution doesn’t depend on his volume, but service time parameters can be different for different servers. We also assume that the total volume of customers present in the system at arbitrary time instant is bounded by some constant value V > 0. For such systems the stationary customers number distribution and loss probability are determined.