The mechanisms of concessions used in conflict resolution in IT project teams of the Silesian Voivodship

Negotiation is a type of bilateral communication. It is commonly used in conflict resolution, or to reach an agreement between two parties. The paper examines 200 people working in IT departments in the Silesian Voivodship to gauge their knowledge and awareness of the negotiation process. 101 men and 99 women joined the survey. All respondents were adults. 35.5% of respondents were people aged 18-25, 23% aged 26-30, 14% aged 31-35, 7.5% aged 36-40, 3% aged 41-45, 8% aged 46-50, 4% aged 51-55, and 8% were people over 55 years old. The condition for joining the survey was at least a one-time participation in negotiations to resolve a conflict.