Operation of quality management system in selected enterprise: theoretical introduction

Rapid technological advances and variable conditions in the environment cause that properly functioning and improved quality management systems (QMS) in enterprises determine the competitive advantage under conditions of market economy. Currently most of the enterprises which created their own quality management systems follow the principles contained in the international standards. The most popular model of QMS is presented in the ISO 9000 family of standards. Based on the requirements contained in these standards, the system implemented was verified through getting the relevant certification, which is often the requirement of customers. The modern and comprehensive QMS represents an inseparable wholeness with the management system in an organization. It is built based on the requirements of standards and principles contained in the quality management concepts. Proper functioning of QMS, performance of tasks and reaching the goals is possible through continuous improvement that concerns all the areas of activity in the organization. This chapter provides a theoretical introduction to characterization of the quality management system in selected enterprise.