Quality management system in selected enterprise: case study

Quality Management System consistent with the PN-EN ISO 9001:2009 standard was developed to ensure meeting customers' requirements and constant improvement in quality of products and services. The system allows for effective and efficient business to maintain market position and adjust to variable conditions in the market. This chapter contains the description of the already implemented quality management system (QMS). The system was presented with the example of the enterprise that manufactures components made of thermoplastics.