Queuing in terms of complex systems

Limited resources are a natural feature of most real systems, both artificial and natural ones. This causes the need for effective management of access to existing resources. In this area, queuing systems are of special application. However, they are treated as simple systems for which two states are characteristic: work underload and work on the border of thermodynamic equilibrium.This approach is reflected in existing queue management mechanisms, that need to keep them in one of two mentioned states. On the other hand, they should be considered from the point of complex systems view, for which the third operation states: overload state is natural as well. In order to be closer to this issue, in this paper the authors consider queues performance from the perspective of complex systems.