Validation of Cause-Effect Relationship in the Context of Organizational Citizenship Behaviour and its Antecedents: The Case of Asan Service in Azerbaijan

The current study validates the structural model of cause-effect relationship in light of organizational citizenship behaviour as a consequence and its determinants as causes, which ultimately generates a generalizable public service model for the countries that need substantial organizational transformation in public service delivery. The determinants of organizational citizenship behavior by taking a look into the social and personal factors that either drive an individual’s behavior drawing from the social circumstances at the moment of time, or personal motivation and inner characteristics that force an individual to act in favor or against good citizenship. To test the proposed research framework, post-community Azerbaijan’s ASAN Service is considered as the case. For the identification and validation of potential factors affecting organizational citizenship behaviour, the selected variables are employed as constructs of the conceptual framework, through which survey is designed and administered to collect data from the country citizens with regards of gauging the impact of the determinants. A quantitative methodological approach is selected, where data is collected through convenient sampling technique, while it is analysed using the structural equation modelling technique, with emphasis on AMOS v.24 software to test the structural model. The results of the hypothesized relations reveal that behavioural intention and organizational identification are strongly related to organizational citizenship behaviour, followed by distributive justice, public service motivation, selfconcept and goal clarity being secondary major determinants. However, procedural justice is not significant in predicting organizational citizenship behaviour, while subjective norm and task interdependence are weakly related to it.