Protection of personal data in the freight forwarding industry

Purpose: The aim of this article is to analyze personal data protection requirements specifically in the context of the freight forwarding industry. Design/methodology/approach: This article looks into the legal regulation of personal data protection and examines its application by freight forwarding companies, taking into account the specific needs found in this industry. This article should provide managers with the knowledge of how to properly protect personal data while increasing this way the company's competitive edge on the market. By analyzing legally binding laws and explaining them in a comprehensive way, focusing on the needs of the freight forwarding industry and the way it handles personal data. Findings: The study revealed that the handling of personal data in the freight forwarding industry carries a high data risk theft. Moreover, a company in the freight forwarding industry can take on many roles in relation to personal data (i.e. controller, co-controller, or contract processor) and takes on the financial responsibility for that personal data. Originality/value: The article presents the processes of handling personal data by a freight forwarding company and a plan to be followed while it implementing of the rules of the GDPR. It is valuable for managers of the freight forwarding companies.