Qualitative analysis of the Spanish Health System in the context of Covid-19 pandemic

Objectives: The objective was to carry out a qualitative analysis of the Spanish health system in the context of Covid-19 pandemic, in order to detect inefficiencies and create a model capable of tackling them. Methods: This research was carried out in five public Spanish hospitals, using the following qualitative perspectives: ethnography and the grounded theory. The data were collected through the techniques of information gathering, including 79 observation sessions in the hospitals with an average duration of 1:44:10, 410 documentary materials (official and unofficial records, photos and videos taken in the hospitals) and formal in-depth interviews about the quality of the Spanish health system (n=26), with an average duration of 47 minutes and 4 seconds. Findings: The results provided answers not only to the research questions formulated throughout the work but also led to the determination of the contextual conditions of health organizations on the basis of a plausible explanation of the events that occurred during the COVID-19 pandemic. Conclusions: The findings of this research, which analyzed some of the events that occurred in the COVID-19 pandemic in Spain, suggest that it is necessary to create a true organizational culture oriented to the common good, introducing into health organizations people responsible for the other.